FAQ

Delivery & Payment

Do you delivery worldwide?

THE LIST OF COUNTRIES DELIVERY CAN BE CHECKED DURING CHECK OUT

What are the payment options I can use?

WE ACCEPT ALL MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS) AND CASH ON DELIVERY

How long does the delivery take?

NATIONAL DELIVERY (IN THE UNITED ARAB EMIRATES) TAKES 2 DAYS WHILE INTERNATIONAL DELIVERY TAKES 5 TO 7 DAYS.

My order is late, how can I track it?

SORRY FOR THAT!!! YOU SHOULD RECEIVE YOUR TRACKING NUMBER BY E-MAIL WHEN YOU MAKE YOUR ORDER. ALTERNATIVELY, YOU CAN CONTACT OUR CUSTOMER SERVICE VIA PHONE OR WHATSAPP ON 00971588877655 OR BY EMAIL AT IZILCARE@IZILBEAUTY.COM. WE WILL BE VERY HAPPY TO ASSIST YOU!

Account

How do I create an account?

OPEN NAVIGATION MENU AND CLICK ON CREATE ACCOUNT AT THE BOTTOM. FILL ALL THE INFORMATION IN THE FORM AND SAVE. DON'T FORGET TO SUBSCRIBE THE NEWSLETTER TO STAY UPDATED OF THE LATEST DEALS AND PROMOTIONS.

How can I edit my information?

ONCE YOU LOGIN, GO TO ACCOUNTS PAGE AND UPDATE ANY INFORMATION YOU WANT TO CHANGE.

What should I do if I had forgotten my password?

GO TO LOGIN PAGE, CLICK ON FORGET PASSWORD AND PROVIDE YOUR EMAIL ID. YOU WILL BE SENT A VERIFICATION LINK ON THE EMAIL. CLICK ON THE LINK AND ENTER NEW PASSWORD ON THE PAGE AND CLICK SAVE. USE TAHT NEW PASSWORD TO LOGIN.

Customer Services

How can I contact my customer service representative?

YOU CAN CONTACT OUR CUSTOMER SERVICE VIA PHONE OR WHATSAPP ON 00971588877655 OR BY EMAIL AT IZILCARE@IZILBEAUTY.COM.

Where can i find your Store?

WE WELCOME YOU TO COME TRY OUR AMAZING PRODUCTS IN OUR SHOP LOCATED IN DUBAI MALL, 1ST FLOOR, NEXT TO RIVA FASHION STORE.